This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

We collect information such as your name, email address, mailing address and organization details to help us determine if NucleusLabs is a good fit for your agency.

When do we collect information?

We collect information from you when you reach out to our Solutions Team via email or a phone call. 

How do we use your information?

We may use such information in the following ways:

• We use the information we collect for the purposes of communicating with you around our product and services.

• To allow us to better service you in responding to your customer service requests.

How do we protect the information we receive?

Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How can you opt out, remove or modify information you have provided to us?

You can request to have your information removed or modified by emailing us (info@nucleuslabs.com).

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.

Third Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Retention of Your Personal Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CASL

Canadian Anti-Spam Legislation is a federal law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to: 

• Send you product information that you have specifically requested.

To be in accordance with CASL, we agree to the following:

• If at any time you would like us to remove or delete your email address from future communications, you can advise us via email (provided below). 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

NucleusLabs Information Technologies (Canada) Ltd.
C200 - 9801 King George Blvd
Surrey, BC, 
Canada
V3T5H5
604-585-7250 extension 1
info@nucleuslabs.com